Lumart Service Status
Live health of our core services, plus our availability commitment and how we communicate incidents.
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System status
Last 90 daysThe bars show each service's daily status over the last 90 days: green = no incident recorded that day, amber = partial degradation, red = outage, grey = before launch / no data. Uptime is computed from recorded incidents and maintenance.
Availability commitment
The following are our service targets and operating practices, not contractual guarantees. Enterprise SLAs can be arranged separately.
Availability target
We target 99.9% monthly availability for the API gateway and console, and keep investing in redundancy and monitoring to get there.
Maintenance windows
Planned maintenance is scheduled during off-peak hours and announced in advance via in-app notices and this page. Most maintenance is transparent to live traffic.
Incident communication
During incidents that affect service, we update the status on this page and share progress and timelines through in-app announcements.
Support & tickets
Open a support ticket or contact us anytime. Paid customers receive priority response.
Need a stronger availability guarantee?
Enterprise customers can contact us for a dedicated SLA, isolated rate limits and priority support.