Contact us
We're a small team based across multiple time zones — most messages get a human reply within one business day.
General support
Account issues, billing questions, model availability, or anything else about using Lumart day-to-day.
support@lumart.aiSales & partnerships
Enterprise plans, custom volume pricing, model integration partnerships, and co-marketing.
hello@lumart.aiSecurity & abuse
Responsible disclosure for security issues, abuse reports, and DMCA / IP takedown requests.
support@lumart.ai< 24h on business days
Mon–Fri, 09:00–19:00 UTC+8
support@lumart.ai
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For faster account-specific support, open a ticket from inside your dashboard — we'll have your usage history, key details and billing context next to the conversation.
Please don't send API keys, passwords, or full card numbers over email. For sensitive material, ask us first and we'll provide a secure upload link.